Refund Policy

1. We refund when

• You paid twice for the same plan or content: we return the extra payment.
• You paid but the service was not activated, and we could not activate it after confirming the payment.
• The file you bought is faulty (it does not open, is incomplete, or is not what was described) and we could not give you the correct file.

2. We do not refund when

• the plan has been activated and used, and the system works as described;
• single-purchase content (Elimu Series, Scheme of Work) has already been downloaded, unless it is faulty;
• the download period or plan period ended without being used;
• you changed your mind after using the service.

3. How to ask

1. Contact us within 7 days of the payment.
2. Give us the number that paid, the amount, the date and time of payment, and the confirmation message from your mobile network.
3. Briefly describe what went wrong.

4. What we do next

• We confirm the payment with the payment provider.
• We reply within 3 working days.
• If the request is accepted, the money is returned to the same number that paid within 14 working days. Mobile network charges, if any, may be deducted.
• If you prefer, instead of a refund we can extend your plan by the same value.