Privacy Policy

1. Information we collect

Information you provide

• Individual user: name, email address, phone number and information required to access the account.
• School: school name, region, district, email address, phone number and information required to access the account.
• Information entered by a school: teacher names and related details; student names, classes, streams, subjects, marks, attendance and fee information; and phone numbers of parents or guardians where required for school services.

Payment information

We may keep information such as the phone number used for payment, the amount, the service or plan purchased, the payment reference, payment time and payment status. We do not receive or store your mobile money PIN.

Technical and security information

The system may record technical and security information such as IP address, request or sign-in timestamps, areas of the system accessed, error information and device or browser information where available. These records are used for security, troubleshooting and service improvement.

2. How we use information

We use information where needed to:

• provide ShulePoint services, including registration, classes, results, reports, fees, timetables and learning content;
• confirm payments and activate paid services or plans;
• deliver SMS and other communications sent through the system on behalf of a school;
• authenticate users and protect accounts;
• detect, prevent and investigate misuse or security incidents;
• troubleshoot problems and improve service performance and quality.

3. Student and parent data

Student, parent and guardian information is entered and managed by schools for their educational and administrative purposes. ShulePoint stores and processes this information as needed to provide services to the relevant school.

We do not use student or parent information for unrelated commercial advertising. Communications sent to parents through school services are delivered on behalf of the school using ShulePoint.

A parent, guardian or student who wants to access, correct or request deletion of information entered by a school should normally contact that school first.

4. When we may share information

We do not sell your personal information. We may share only the information needed to provide, secure or operate the service.

• Payment providers: information required to initiate, confirm or reconcile a payment, such as phone number, amount and payment reference.
• SMS providers: the recipient's phone number and the message that needs to be delivered.
• Hosting and infrastructure providers: services required to host, operate, secure and back up the platform and its data.
• Lawful authorities: where disclosure is required by applicable law or a valid legal order.

5. Information security

We use technical and administrative measures intended to protect information against unauthorized access, loss, alteration or misuse.

• Communications with the production ShulePoint service are protected using HTTPS.
• Passwords are not stored as readable plain text; they are protected using password hashing.
• School information is isolated according to the relevant school and access permissions.
• Users and administrators receive access according to their roles and assigned permissions.

No digital system can be guaranteed to be completely secure. If we discover a security incident involving personal information, we will take appropriate action according to the circumstances and applicable legal requirements.

6. Cookies

ShulePoint uses cookies that are necessary for the service to operate, for example to maintain user sessions and remember settings such as language. We do not use advertising cookies to sell or target advertising using users' personal information.

7. How long we keep information

We keep information for as long as reasonably needed to provide the service, maintain legitimate business and payment records, protect the platform and comply with applicable legal obligations.

When an account is closed, a user or school may request deletion of information that is eligible for deletion. Some records may need to be retained where required for legal, security, dispute-resolution or financial purposes.

8. Your rights

Subject to applicable law, you may request information about the personal data we hold about you, ask for inaccurate information to be corrected, or request restriction or deletion where permitted.

For student, parent or guardian information entered by a school, requests should normally be made to the relevant school first. For your own ShulePoint account information or other privacy matters, you may contact ShulePoint Technologies using the contact details shown on this page.

9. Changes to this policy

We may update this policy when our services, technology or legal requirements change. The last-updated date will be shown at the top of this page. Significant changes may also be announced within the system.