Help and Frequently Asked Questions
Answers to the questions we are asked most. If yours is not here, contact us.
Accounts
How do I register?
A school registers through Register School. An individual teacher or student registers through Register (Individual).
How does a school teacher get an account?
Teachers do not register themselves. The school administrator adds them inside the school account and gives them their sign-in details.
I forgot my password. What do I do?
If you are a teacher, contact your school administrator. If you are a school administrator or an individual user, contact ShulePoint using the details at the bottom of this page; we will confirm the account is yours before helping.
Payments
How do I pay?
Choose a plan, enter the mobile money number, then confirm the payment with your PIN on your phone. ShulePoint never sees or stores your PIN.
I paid but my account is not active.
Accounts usually activate within a few minutes. Do not pay a second time. Wait a little, reload the page, and if it continues contact us with the number you paid from, the amount and the time of payment.
Can I get a refund?
See the Refund Policy.
Content
What does the Individual plan give me?
It opens study content such as NECTA past papers, notes, TIE books and mock examinations for the length of the plan you paid for.
How are Elimu Series and Schemes of Work paid for?
These are bought one at a time. After payment you may download the item for a limited period, normally 7 days. Download and keep your copy within that period.
Schools
Can other schools see our school's data?
No. Each school sees only its own students, teachers, marks and fees.
How are SMS to parents sent?
The school sends them from inside the system to the parent numbers recorded on student records. Make sure those numbers are correct.